Live · 24/7 gateway support

Fix your payment issues — anytime, anywhere.

Get guided help for gateways, terminals, and transactions from a team of actual payment experts. No tickets queues. No documentation rabbit holes.

Get help now Submit a ticket

Avg. fix in under 5 min Real technician tone No login required

Coverage

Gateways we nerd out on

Available

NMI

Merchant

Available

USAePay

Merchant

Soon

Authorize.net

Coming soon

Soon

Stripe

Coming soon

Who we are

We're a group of gateway nerds.

We've collected solutions to the most common troubleshooting issues across different payment gateways and brought that knowledge together — so merchants and resellers can fix problems faster, especially when official support is unavailable.

No phone trees. No "have you tried turning it off and on again." Just clear, step-by-step help from people who've actually debugged this stuff.

How it works

Three steps. That's it.

Select your gateway

Tell us which one you're using — NMI or USAePay (more coming soon).

Get guided help

Our nerd assistant asks the right questions and walks you through the fix.

Resolve or escalate

Issue solved. Or open a ticket and a Gateway Nerd takes over.

Quick start

Common issues we fix daily

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Terminal offline

Device won't connect

Transactions declining

Decline codes & fixes

Refund help

Process & timing

Locked out, MFA

Device setup

WiFi, SIM, pairing

For merchants

Fix issues faster
No need to wait for support
Simple step-by-step help

For resellers

Reduce support load
Help clients after hours
Centralized troubleshooting

Got a payment problem right now?

Skip the queue. Talk to a Gateway Nerd and get a clear next step in under a minute.

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